Frequently Asked Questions
Everything you need to know about the restoration process, insurance claims, and what to expect when you call us.
Emergency Response
We respond 24/7/365 — including holidays. Arrival time depends on your location and current crew availability. Call us and we'll give you a realistic window.
Yes. Disasters don't wait for business hours. Our emergency line is answered 24/7, every day of the year including holidays.
Insurance
Yes. We document all damage thoroughly, prepare written scopes of work, and can coordinate with your adjuster throughout the process. Coverage and claim approval depend on your policy and insurer.
Call us first. We'll document everything before anything is disturbed, which protects your claim. We'll help you notify your insurer at the right time.
Yes. We document all damage and can communicate with your carrier on your behalf throughout the process. Coverage, approval, and payment are determined by your policy and insurer.
Process
Stay safe. If there's standing water, avoid it. If you smell gas, leave immediately. Do not run fans near water damage — it can spread contamination or slow proper drying.
Not always. For most water damage jobs, you can remain in your home. For fire, mold, and biohazard situations, temporary relocation may be recommended for your safety.
We use professional moisture meters, thermal imaging cameras, and photo/video documentation to create a comprehensive damage report for your records and your insurance claim.
Certifications
Ask us for current certification, licensing, and insurance details when you call. We're happy to provide documentation before any work begins.
Ask for our current licensing and insurance details when you call — we are happy to provide that information before any work begins.
Still have questions?
Our team is available 24/7. Call us for the fastest response, or send a message and we'll follow up as quickly as possible.