Fire Damage Restoration
From smoke and char to fully restored.
Professional Fire Damage Restoration in Hampton Roads
Fire leaves behind smoke odor, soot, and structural damage. Our crews handle board-up, smoke removal, content cleaning, and full reconstruction from start to finish.
Common Causes
- ›Kitchen fires from unattended cooking
- ›Electrical failures and faulty wiring
- ›Heating equipment — fireplaces, space heaters, furnaces
- ›Candles and smoking materials
- ›Chimney fires
- ›Lightning strikes and wildfire smoke intrusion
Dealing with Fire Damage right now?
Our emergency line is answered 24/7. Call us and a team member will guide you through exactly what to do while awaiting crew arrival.
What To Do First
Follow these steps in order. Tap each item when it's done.
What NOT To Do
These are the most common mistakes that worsen damage and complicate your insurance claim.
DO NOT:Don't use any electrical appliances
Electrical systems may have been damaged by fire, heat, or suppression water. Do not use anything plugged in until the system is inspected.
DO NOT:Don't eat or drink anything in the structure
Soot and smoke particles contaminate surfaces throughout the building, including food and dishes.
DO NOT:Don't attempt to clean soot yourself
Dry soot is a fine carbon particle that smears when wet-wiped. Improper cleaning permanently embeds it into walls, ceilings, and fabrics.
DO NOT:Don't throw away contents
Many items that look unsalvageable can be professionally restored. Discarding them eliminates contents claim value.
Not sure if something is safe to do? Call us at (757) 285-5963 before acting. We'd rather answer a question than have you make the damage worse.
Our Fire Damage Process
Every job follows the same documented process — no surprises, no shortcuts. Here's exactly what happens from first call to final sign-off.
Emergency board-up and tarping
We secure all openings immediately to protect the structure from weather, vandalism, and unauthorized entry.
Damage assessment and documentation
We photograph and document all affected areas and provide a complete scope of work for your insurance adjuster.
Smoke and soot removal
Dry sponge and chemical sponge cleaning, HEPA vacuuming, and surface decontamination remove soot from walls, ceilings, and structural elements.
Odor neutralization
Thermal fogging and ozone treatment penetrate porous surfaces to eliminate smoke odor at the molecular level — not just mask it.
Contents cleaning and pack-out
Salvageable belongings are inventoried, packed, transported to our facility for cleaning, and returned when restoration is complete.
Structural repair and reconstruction
Structural and finish components damaged by fire are repaired or replaced as part of the documented restoration scope.
Documentation at every step. We photograph, log, and report every phase of the process — giving you a complete paper trail for your insurance carrier and your own records.
We Help With the Insurance Process
Dealing with disaster is hard enough. We document damage for insurance claims and can coordinate with your carrier or adjuster when appropriate. Coverage, approval, payment, and claim handling depend on your policy and insurer.
Document Everything
We photograph and document all damage before starting work — creating the record your insurance carrier needs.
Support Your Claim
We help you notify your carrier, understand the process, and prepare the documentation needed to support your claim.
Coordinate With Your Adjuster
We are available to meet with your insurance adjuster on-site and provide a detailed scope of the damage.
Restore Your Property
We complete the approved restoration scope and provide final documentation for your records and your insurer.
Insurance Documentation Support
We prepare the records your carrier needs.
- Photo and video documentation of all damage
- Detailed written scope of affected areas
- Moisture mapping and drying logs
- Available for adjuster site visits
- Final completion documentation for your file
Important: Insurance coverage, deductibles, approvals, and payments are determined by your insurance policy and carrier. Hampton Roads Damage Help does not guarantee claim approval or payment.
For Homeowners & Renters
Residential Fire Damage
Single-family homes, condos, rentals, and historic properties
House fires are among the most emotionally difficult property events a family can face. We move quickly to secure your home, minimize further damage, and guide you through the insurance process step by step. Our crews treat your property with the same care they would their own.
What you can expect from us
A dispatcher calls you back as soon as possible — call us directly for the fastest response
We document damage and can help coordinate with your adjuster — coverage depends on your policy and carrier
We work in your home respectfully — covering floors, explaining every step before starting
Contents handled with care — pack-out services available when needed
Types of residential properties we handle
This is your home. We understand the stress that comes with property damage — the disruption, the uncertainty, and the concern about what comes next. Our crews are trained to work efficiently and respectfully, explaining every step so you always know what's happening in your own home.
For Property Managers & Commercial Owners
Commercial Fire Damage
Offices, retail, multi-family, industrial, and institutional properties
A commercial fire can displace tenants, halt operations, and create significant liability. Our commercial fire restoration teams coordinate board-up, smoke remediation, content inventory, and full reconstruction under a single project manager — minimizing your exposure time.
What we bring to commercial jobs
After-hours and weekend scheduling to minimize tenant disruption
Dedicated project manager for the full scope — single point of contact
Detailed documentation aligned with commercial insurance policy requirements
Large-loss capability for multi-unit, industrial, and portfolio properties
Property types we serve
We work with property managers, building owners, and facility directors — and can coordinate with your carrier or adjuster when appropriate. Coverage and claim outcomes depend on your policy and insurer.
Related Services
Fire Damage by City
Select your city for locally specific fire damage information, neighborhood risk factors, and direct emergency contact.
Fire Damage — Frequently Asked Questions
Need Fire Damage help right now?
Our emergency line is answered by a real person, 24 hours a day. Call for the fastest available response.
(757) 285-5963