Large Loss Restoration
Catastrophic damage demands a dedicated response.
Professional Large Loss Restoration in Hampton Roads
Large-scale losses — multi-unit buildings, industrial facilities, major storm events — require dedicated project management, additional equipment resources, and deep carrier coordination. We have the capacity and experience to handle it.
Common Causes
- ›Hurricane or major storm events affecting multiple structures
- ›Sprinkler discharge across multiple floors or units
- ›Major fire with extensive smoke and water damage
- ›Sewer system failure in a multifamily building
- ›Industrial water release or flooding event
- ›Catastrophic roof failure over large commercial areas
Dealing with Large Loss right now?
Our emergency line is answered 24/7. Call us and a team member will guide you through exactly what to do while awaiting crew arrival.
What To Do First
Follow these steps in order. Tap each item when it's done.
What NOT To Do
These are the most common mistakes that worsen damage and complicate your insurance claim.
DO NOT:Don't split the loss across multiple contractors
Multiple contractors on the same loss create coordination failures, gaps in documentation, and a far more complex insurance claim.
DO NOT:Don't delay equipment deployment
Large-loss drying requires a large volume of equipment positioned quickly. Every hour of delay increases structural damage and drying time.
DO NOT:Don't reoccupy units before clearance testing
Multifamily and commercial units must meet indoor air quality and structural standards before occupancy is appropriate.
Not sure if something is safe to do? Call us at (757) 285-5963 before acting. We'd rather answer a question than have you make the damage worse.
Our Large Loss Process
Every job follows the same documented process — no surprises, no shortcuts. Here's exactly what happens from first call to final sign-off.
Large-loss project team assignment
A dedicated project manager, site supervisor, and documentation specialist are assigned to the loss from day one.
Rapid equipment deployment at scale
We mobilize large-format extraction and drying equipment rapidly, scaling to the size of the loss.
24/7 on-site supervision
Large losses require continuous oversight. Our supervisors are on-site around the clock during the active mitigation phase.
Insurance carrier and TPA coordination
Daily progress reporting and direct communication with your carrier and TPA keeps the claim moving and prevents disputes.
Phased restoration planning
We develop a phased restoration plan that prioritizes occupancy restoration and minimizes ongoing displacement.
Final documentation package
A comprehensive closeout package — including daily logs, moisture readings, photo documentation, and a final scope — is provided to your carrier.
Documentation at every step. We photograph, log, and report every phase of the process — giving you a complete paper trail for your insurance carrier and your own records.
We Help With the Insurance Process
Dealing with disaster is hard enough. We document damage for insurance claims and can coordinate with your carrier or adjuster when appropriate. Coverage, approval, payment, and claim handling depend on your policy and insurer.
Document Everything
We photograph and document all damage before starting work — creating the record your insurance carrier needs.
Support Your Claim
We help you notify your carrier, understand the process, and prepare the documentation needed to support your claim.
Coordinate With Your Adjuster
We are available to meet with your insurance adjuster on-site and provide a detailed scope of the damage.
Restore Your Property
We complete the approved restoration scope and provide final documentation for your records and your insurer.
Insurance Documentation Support
We prepare the records your carrier needs.
- Photo and video documentation of all damage
- Detailed written scope of affected areas
- Moisture mapping and drying logs
- Available for adjuster site visits
- Final completion documentation for your file
Important: Insurance coverage, deductibles, approvals, and payments are determined by your insurance policy and carrier. Hampton Roads Damage Help does not guarantee claim approval or payment.
For Homeowners & Renters
Residential Large Loss
Single-family homes, condos, rentals, and historic properties
Large-loss events affecting residential property — including large multi-unit residential buildings — require the same dedicated project management approach. We serve HOAs, condominium associations, and large residential property owners.
What you can expect from us
A dispatcher calls you back as soon as possible — call us directly for the fastest response
We document damage and can help coordinate with your adjuster — coverage depends on your policy and carrier
We work in your home respectfully — covering floors, explaining every step before starting
Contents handled with care — pack-out services available when needed
Types of residential properties we handle
This is your home. We understand the stress that comes with property damage — the disruption, the uncertainty, and the concern about what comes next. Our crews are trained to work efficiently and respectfully, explaining every step so you always know what's happening in your own home.
For Property Managers & Commercial Owners
Commercial Large Loss
Offices, retail, multi-family, industrial, and institutional properties
Commercial large-loss restoration is our most complex service and the one where dedicated project management creates the most value. We have handled major storm events, large-scale sprinkler discharges, and multi-building losses for industrial, hospitality, and commercial property owners throughout the region.
What we bring to commercial jobs
After-hours and weekend scheduling to minimize tenant disruption
Dedicated project manager for the full scope — single point of contact
Detailed documentation aligned with commercial insurance policy requirements
Large-loss capability for multi-unit, industrial, and portfolio properties
Property types we serve
We work with property managers, building owners, and facility directors — and can coordinate with your carrier or adjuster when appropriate. Coverage and claim outcomes depend on your policy and insurer.
Related Services
Large Loss by City
Select your city for locally specific large loss information, neighborhood risk factors, and direct emergency contact.
Large Loss — Frequently Asked Questions
Need Large Loss help right now?
Our emergency line is answered by a real person, 24 hours a day. Call for the fastest available response.
(757) 285-5963