Sewage Cleanup
Category 3 water hazards demand professional handling.
Professional Sewage Cleanup in Hampton Roads
Sewage backups are biohazardous emergencies. Our trained crews safely extract contaminated water, disinfect all affected surfaces, and restore the property to safe, livable condition.
Common Causes
- ›Municipal sewer main blockages or failures
- ›Root intrusion in residential drain lines
- ›Grease and debris accumulation in drain pipes
- ›Septic system failure or overflow
- ›Flooding that overwhelms sewer infrastructure
- ›Drain line collapse in older homes
Dealing with Sewage Cleanup right now?
Our emergency line is answered 24/7. Call us and a team member will guide you through exactly what to do while awaiting crew arrival.
What To Do First
Follow these steps in order. Tap each item when it's done.
What NOT To Do
These are the most common mistakes that worsen damage and complicate your insurance claim.
DO NOT:Don't touch sewage water directly
Raw sewage (Category 3 water) contains dangerous pathogens including E. coli, hepatitis A, and Leptospira. Direct contact without PPE is a serious health risk.
DO NOT:Don't use household disinfectants as a cleanup solution
Consumer disinfectants do not provide the level of decontamination required for Category 3 water. Hospital-grade products and proper disposal are required.
DO NOT:Don't run HVAC during or after a sewage event
HVAC systems will distribute contaminated air and odors throughout the entire structure.
DO NOT:Don't save porous materials that were submerged
Carpeting, drywall, insulation, and soft goods saturated with sewage are not safely restorable and must be disposed of.
Not sure if something is safe to do? Call us at (757) 285-5963 before acting. We'd rather answer a question than have you make the damage worse.
Our Sewage Cleanup Process
Every job follows the same documented process — no surprises, no shortcuts. Here's exactly what happens from first call to final sign-off.
PPE setup and containment
Our crew arrives in full personal protective equipment and establishes containment around the affected area to prevent cross-contamination.
Sewage extraction and removal
All standing sewage and contaminated water is extracted using specialized equipment rated for Category 3 waste.
Contaminated material disposal
All porous materials that contacted sewage — carpet, pad, drywall, insulation — are removed and disposed of to regulatory standards.
Hospital-grade disinfection
All remaining surfaces are treated with EPA-registered disinfectants rated for sewage and biohazard contamination.
Deodorization and air treatment
Hydroxyl generators and HEPA air scrubbers are used to neutralize odors and clean the air throughout the affected space.
Structural drying and restoration
After complete decontamination is verified, we begin structural drying and coordinate restoration of removed materials.
Documentation at every step. We photograph, log, and report every phase of the process — giving you a complete paper trail for your insurance carrier and your own records.
We Help With the Insurance Process
Dealing with disaster is hard enough. We document damage for insurance claims and can coordinate with your carrier or adjuster when appropriate. Coverage, approval, payment, and claim handling depend on your policy and insurer.
Document Everything
We photograph and document all damage before starting work — creating the record your insurance carrier needs.
Support Your Claim
We help you notify your carrier, understand the process, and prepare the documentation needed to support your claim.
Coordinate With Your Adjuster
We are available to meet with your insurance adjuster on-site and provide a detailed scope of the damage.
Restore Your Property
We complete the approved restoration scope and provide final documentation for your records and your insurer.
Insurance Documentation Support
We prepare the records your carrier needs.
- Photo and video documentation of all damage
- Detailed written scope of affected areas
- Moisture mapping and drying logs
- Available for adjuster site visits
- Final completion documentation for your file
Important: Insurance coverage, deductibles, approvals, and payments are determined by your insurance policy and carrier. Hampton Roads Damage Help does not guarantee claim approval or payment.
For Homeowners & Renters
Residential Sewage Cleanup
Single-family homes, condos, rentals, and historic properties
Sewage backups in Hampton Roads homes are common, particularly in neighborhoods with aging sewer infrastructure along the Elizabeth River, James River, and other tidal waterways. It's an extremely unpleasant situation — we handle it completely so you don't have to.
What you can expect from us
A dispatcher calls you back as soon as possible — call us directly for the fastest response
We document damage and can help coordinate with your adjuster — coverage depends on your policy and carrier
We work in your home respectfully — covering floors, explaining every step before starting
Contents handled with care — pack-out services available when needed
Types of residential properties we handle
This is your home. We understand the stress that comes with property damage — the disruption, the uncertainty, and the concern about what comes next. Our crews are trained to work efficiently and respectfully, explaining every step so you always know what's happening in your own home.
For Property Managers & Commercial Owners
Commercial Sewage Cleanup
Offices, retail, multi-family, industrial, and institutional properties
Sewage backups in commercial properties — restaurants, hotels, multi-family buildings, and office parks — carry serious health code implications and can force immediate closure. We respond quickly and provide the documentation you need for regulatory compliance and insurance claims.
What we bring to commercial jobs
After-hours and weekend scheduling to minimize tenant disruption
Dedicated project manager for the full scope — single point of contact
Detailed documentation aligned with commercial insurance policy requirements
Large-loss capability for multi-unit, industrial, and portfolio properties
Property types we serve
We work with property managers, building owners, and facility directors — and can coordinate with your carrier or adjuster when appropriate. Coverage and claim outcomes depend on your policy and insurer.
Related Services
Sewage Cleanup by City
Select your city for locally specific sewage cleanup information, neighborhood risk factors, and direct emergency contact.
Sewage Cleanup — Frequently Asked Questions
Need Sewage Cleanup help right now?
Our emergency line is answered by a real person, 24 hours a day. Call for the fastest available response.
(757) 285-5963