Privacy Policy

About This Policy

HamptonRoadsDamageHelp.com (“we,” “us,” or “our”) provides emergency property restoration services across Hampton Roads, Virginia. This Privacy Policy explains what information we collect when you contact us through this website, how we use it, and your rights regarding that information.

We are based in Norfolk, VA and serve the Hampton Roads region. You can reach us by phone at (757) 285-5963 or by email at info@hamptonroadsdamagehelp.com.

Information We Collect

When you submit a service request through our contact form, we collect:

• Your full name
• Phone number
• Email address
• Property address where damage occurred
• City of the damaged property
• Type of damage and urgency level
• Whether an insurance claim has been started
• Any additional details you choose to provide about the situation

We do not automatically collect technical data such as IP addresses, cookies, or browser information for tracking purposes through our contact form.

How We Use Your Information

We use the information you provide to:

• Respond to your service request and coordinate restoration services
• Contact you to schedule an inspection or dispatch a crew
• Communicate with you throughout the restoration process
• Prepare and support insurance documentation related to your claim, where applicable

We do not use your contact information to send unrelated marketing emails, add you to mailing lists, or share your information with third-party marketers.

Information Sharing

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service coordination: With subcontractors or crew members involved in completing your restoration project, only to the extent necessary to perform the work.
• Insurance documentation: With your insurance carrier or adjuster, only with your knowledge and for the purpose of supporting your claim.
• Legal requirements: If required by law, court order, or government authority.

Data Retention

We retain your contact information for as long as necessary to complete the services you requested and to comply with applicable legal obligations, including any requirements related to contractor records in Virginia. If you would like us to delete your information, please contact us using the details below.

Your Rights

You may contact us at any time to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of any future communications unrelated to your service request

Third-Party Services

This website may use third-party services for email delivery when you submit a contact form. These services process your submission data solely to deliver your request to us and are bound by their own privacy policies.

This website does not currently use advertising networks, retargeting pixels, or behavioral tracking technologies.

Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of the website after any changes constitutes acceptance of the updated policy.