Crime Scene Cleanup
Discreet, professional, compassionate cleanup.
Professional Crime Scene Cleanup in Hampton Roads
Crime scene and trauma cleanup requires specialized training and regulatory compliance. We handle the situation with absolute discretion, strict OSHA-compliant protocols, and deep respect for everyone involved.
Common Causes
- ›Homicide or violent crime
- ›Suicide or unattended death
- ›Traumatic accident inside a structure
- ›Decomposition and undiscovered death
- ›Assault with biological material present
- ›Drug-related events requiring decontamination
Dealing with Crime Scene right now?
Our emergency line is answered 24/7. Call us and a team member will guide you through exactly what to do while awaiting crew arrival.
What To Do First
Follow these steps in order. Tap each item when it's done.
What NOT To Do
These are the most common mistakes that worsen damage and complicate your insurance claim.
DO NOT:Don't attempt cleanup without certification
Crime scene cleanup is regulated under OSHA's Bloodborne Pathogen Standard. Only certified and equipped technicians may legally and safely perform this work.
DO NOT:Don't use household products for decontamination
Consumer disinfectants are not rated for the pathogen concentrations present in crime and trauma scenes. Regulated EPA-registered agents are required.
DO NOT:Don't feel obligated to manage this process yourself
Property managers, estate representatives, and family members are not expected to handle this. That's exactly what we're here for.
Not sure if something is safe to do? Call us at (757) 285-5963 before acting. We'd rather answer a question than have you make the damage worse.
Our Crime Scene Process
Every job follows the same documented process — no surprises, no shortcuts. Here's exactly what happens from first call to final sign-off.
Discreet dispatch and site approach
We arrive in unmarked vehicles when requested. All work is conducted with full respect for privacy and the dignity of those involved.
Regulatory compliance documentation
All work is conducted under OSHA's Bloodborne Pathogen Standard, with waste manifests and compliance documentation provided.
Biological material removal
All biological matter is carefully removed and transferred to regulated containers for disposal at licensed medical waste facilities.
Hospital-grade surface disinfection
All affected surfaces receive EPA-registered disinfectant treatment rated for bloodborne pathogens.
Structural decontamination
Affected structural materials — flooring, drywall, subfloor — are removed and disposed of if decontamination cannot be fully achieved.
Final inspection and clearance documentation
A post-remediation clearance document confirms the space meets regulatory standards and is provided for insurance and legal purposes.
Documentation at every step. We photograph, log, and report every phase of the process — giving you a complete paper trail for your insurance carrier and your own records.
We Help With the Insurance Process
Dealing with disaster is hard enough. We document damage for insurance claims and can coordinate with your carrier or adjuster when appropriate. Coverage, approval, payment, and claim handling depend on your policy and insurer.
Document Everything
We photograph and document all damage before starting work — creating the record your insurance carrier needs.
Support Your Claim
We help you notify your carrier, understand the process, and prepare the documentation needed to support your claim.
Coordinate With Your Adjuster
We are available to meet with your insurance adjuster on-site and provide a detailed scope of the damage.
Restore Your Property
We complete the approved restoration scope and provide final documentation for your records and your insurer.
Insurance Documentation Support
We prepare the records your carrier needs.
- Photo and video documentation of all damage
- Detailed written scope of affected areas
- Moisture mapping and drying logs
- Available for adjuster site visits
- Final completion documentation for your file
Important: Insurance coverage, deductibles, approvals, and payments are determined by your insurance policy and carrier. Hampton Roads Damage Help does not guarantee claim approval or payment.
For Homeowners & Renters
Residential Crime Scene
Single-family homes, condos, rentals, and historic properties
We serve families, property managers, and estate representatives throughout Hampton Roads who are dealing with one of the most difficult situations imaginable. Our team operates with genuine compassion and the discretion these circumstances require.
What you can expect from us
A dispatcher calls you back as soon as possible — call us directly for the fastest response
We document damage and can help coordinate with your adjuster — coverage depends on your policy and carrier
We work in your home respectfully — covering floors, explaining every step before starting
Contents handled with care — pack-out services available when needed
Types of residential properties we handle
This is your home. We understand the stress that comes with property damage — the disruption, the uncertainty, and the concern about what comes next. Our crews are trained to work efficiently and respectfully, explaining every step so you always know what's happening in your own home.
For Property Managers & Commercial Owners
Commercial Crime Scene
Offices, retail, multi-family, industrial, and institutional properties
Property managers and commercial landlords dealing with tenant-related biohazard events require rapid, regulatory-compliant response and thorough documentation. We serve commercial properties throughout Hampton Roads with the professionalism that these situations demand.
What we bring to commercial jobs
After-hours and weekend scheduling to minimize tenant disruption
Dedicated project manager for the full scope — single point of contact
Detailed documentation aligned with commercial insurance policy requirements
Large-loss capability for multi-unit, industrial, and portfolio properties
Property types we serve
We work with property managers, building owners, and facility directors — and can coordinate with your carrier or adjuster when appropriate. Coverage and claim outcomes depend on your policy and insurer.
Related Services
Crime Scene by City
Select your city for locally specific crime scene information, neighborhood risk factors, and direct emergency contact.
Crime Scene — Frequently Asked Questions
Need Crime Scene help right now?
Our emergency line is answered by a real person, 24 hours a day. Call for the fastest available response.
(757) 285-5963